refund policy

if you are unsatisfied with your order or would like to do a size exchange, please send me an email at info@studioillusia.com within 7 days of receiving your order to begin the return process. unfortunately, no refund will be issued after 7 days of your receiving the order. refunds will be processed through the same method of payment used to order. refunds may take 1-2 weeks to return to your account after i have processed them. if you still do not receive your refund after 2 weeks, please contact your bank. sale items are final sale except in the case that they arrive damaged.

fake cakes

in the case of a fake cake arriving damaged, please email me a photo within 7 days of receiving the item(s) and i will issue you a partial OR full refund on a case by case basis. if you would like to send the damaged item(s) back, i will send you a return slip and will process a full refund once i receive the return. if you'd like to keep the item(s) but a piece/decoration fell off and can be easily glued back on, i will offer you a 25% refund. if the damage is severe to the point of being irreparable, i will issue a full refund even if you will not be sending the item(s) back. please note that if only a small flake of icing has fallen off, no refund will be issued. if there is no damage and you have simply changed your mind about the item(s), email me within 7 days of your order arriving and i will send you a return label. i will process the full refund once i have received the return and deemed it in good condition. please make sure to pack the item(s) carefully to avoid damage during shipping, otherwise i will only be issuing a partial refund depending on the severity of the damage.

*please note that fake cakes are sealed with multiple layers of a protective coating, but they should still be handled with care and should not be soaked in water. i will not be issuing any refunds for damaged fake cakes after the above-mentioned 7 day return window.

clothing (coming soon)

clothing must be unworn, with tags on, and in resellable condition in order to be returned or exchanged. if you'd like to do a size exchange, please make sure to specify in your email the size you purchased and which size you want to exchange it for. if you request a return within 7 days of your order arriving, i will send you a return label and your refund will be processed after i have received and inspected the item(s) and have deemed them in good condition.

if you have questions or would like clarifications on the refund policy, please send me an email at info@studioillusia.com.