faq
products
what materials do you use for your fake cakes?
my “icing” is a mixture of spackling and acrylic paint and/or powdered pigments, unless otherwise stated. as for the base items (boxes, vases, etc), i use both new and second hand items. if an item was second hand, it will be stated in the description.
do you make custom fake cakes?
i'm not making any customs as of yet, but i’m definitely interested in making some in the future! you can shoot me an email at info@studioillusia.com with as much information as possible, including reference photos of style, colour palettes, etc and i'll let you know if i'm able to make it.
where do you source your fabrics?
i find my fabrics all over the place, some locally and some internationally. my international fabric orders are generally from the United States or from South Korea, but if you want specific details about a garment and its materials, don’t hesitate to shoot me an email at info@studioillusia.com and i’ll answer to the best of my abilities!
please keep in mind that the fabric for my accessories is oftentimes thrifted, so i can't be 100% sure of its contents.
where are your garments produced?
all of my garments are currently produced small-batch in Toronto, Canada! my accessories are handmade by myself in Canada.
help!! what size should i order?
you can find our size chart here, but if you're still unsure, feel free to send me an email at info@studioillusia.com and i can help you out!
do you offer plus sizes?
not yet, but i'm hoping the expand my size range in the future!
shipping
how much does shipping cost?
my flat-rate shipping fee to Canada or the USA is $15 CAD. if you spend over $200 CAD, you will be eligible for free shipping (only to Canada or the USA).
do you ship internationally?
yes i do! shipping cost is calculated at checkout based on your location and the package weight. below is the full list of countries i currently ship to, though i may add more in the future:
Andorra, Australia, Austria, Belgium, Canada, Cyrpus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong SAR, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, Vatican City
returns
do you offer refunds or exchanges?
yes! anything can be returned within 7 days of the arrival of your order. please check out the refund policy for more info.
if you didn't find the answer you were looking for here, please take a look through the refund policy, shipping policy, or shoot me an email at info@studioillusia.com.